Participants will learn effective communication techniques thereby opening the door to dialogue, negotiation, and compromise. Participants will also be trained to function more productively through improved communication skills. More accomplished communicators will work well with others to get tasks done faster and with fewer mistakes. Support staff who are skilled communicators will be respected within the organization, because they understand instruction, get their thoughts across, influence others, and stimulate new ideas. As a result, organizational productivity will increase.

Course Objectives

After successful completion of this course, participants will be able to:

· Understand the elements of communication.

· Recognize and begin to overcome barriers to effective listening.

· Improve your ability to listen.

· Improve your ability to interpret messages.