If your business or program is dependent on having customers and clients return for more business or services, then focusing on how employees treat those customers directly impacts the bottom line. Whether employees service internal or external customers, every employee can help your organization be more productive, more profitable and a happier place to work. Our Customer Service workshop is built on two one day modules which can be taught individually or as a series.

“Customer Service: What’s in it for Me?” -

making a strong case for why world class customer service is in the self interest of employees, this one day workshop is fast paced and participant centered. High energy discussions coupled with engaging activities makes this a favorite among our offerings. Participants leave with a higher awareness of the necessity of good customer service in providing a competitive edge for businesses and organizations and a deep understanding of their role in providing service.

Providing superior customer service is the single most cost effective way to differentiate your organization from the competition. In our Customer Service workshops, we address the critical question of “What’s in it for me?”, participants practice specific skills through interactive discussions, business simulations, and self assessments, and we send them back to you with renewed enthusiasm about how to implement the new skills immediately. This six(6) hour workshop guarantees to engage even the most skeptical employee in a robust learning experience.

Let Moonshadow bring part II of this series to your team

(only offered on site as a custom workshop)

“Customer Service: Getting Customers What They Want” - Building on this new understanding, this second module of the series focuses on learning specific skills and practicing skills in role plays and case studies. This one day workshop gives employees direct feedback and new strategies for assessing their customer service skills in a no nonsense approach to feedback.